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  • 所属部门:在线游戏事业部

    工作性质:全职

    职位描述:

    1.商品创意:能够准确分析和梳理合作契合点,为IP方提供创意策略和有效支持;有行业洞察,了解市场趋势,能提出新颖的创意;
    2.商品规划:辅助业务部门对重点IP的商品规划和开发工作进行有效指导;
    3.图库管理:分析不同IP特点并规划其商业化的可能性,梳理搭建图库体系;负责图库风格指导,管理图库素材;
    4.业务沟通:与业务部门保持紧密沟通,针对业务需求提前准备图库素材。保证在平台及时有效传递素材现状及使用建议,制定并落地素材应用规范。

    职位要求:

    1.大学本科或以上学历,美术类专业毕业,3年以上平面设计或产品设计相关工作经验;
    2.心态开放,快速反应,有优秀的项目管理能力和沟通协作能力,成就驱动强;
    3.熟练使用AI、PS、illustrator等相关设计软件,具有一定的手绘功底;
    4.热爱设计和游戏/动漫IP,能够实时把握设计的流行趋势,具备较高的美术鉴赏能力,提出崭新的创意策略;从消费者角度考虑产品开发,销售导向,有打造爆款的能力;
    5.熟悉制造工艺、材质和工序,对时间进度、产品成本有一定的判断。

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:运营中心

    工作性质:全职

    职位描述:

    1.熟悉在线&呼叫客服工作内容和工作流程,具有一定的服务意识能力
    2.根据绩效目标带领团队提升业绩,保证团队高效运转。
    3.关注员工业绩和状态,给予员工业务指导和资源支持,保证团队氛围积极向上,保持团队稳定。
    4.持续关注工作中存在的问题,并通过反馈、完善、执行等行动促进团队改善。

    职位要求:

    1.本科及以上学历;
    2.互联网在线或400呼叫中心3年以上岗位工作经验,具有2年以上的团队管理经验,熟悉呼叫中心、在线客服通用工具及指标;
    3.具有较强的数据分析能力,能够从数据发现团队问题和员工问题并促使有效改进;
    4.对于服务智能化,客服工具系统升级,服务效率提升有成功经验;
    5.具有高度的保密意识和责任心,能承受高强度的工作压力;
    6.良好的组织协调能力,有效调动团队积极/性的能力和方法,有较强的管理能力和沟通能力,要求有制作报告经验,有良好的写作能力;
    7.精通对应游戏设置,对游戏有一定敏感性;

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:用户体验中心

    工作性质:全职

    职位描述:

    Roles Overview:
    NetEase Games is looking for a Senior UX Designer to craft beautiful and usable user experiences across several different games (Strategic/RPG/FPS/ACT/MMO/CAD). With a user-centric mindset, you will define the structure, layout, and wireframes of game features, present your creative designs to project teams and lead the way in our AAA development initiatives.
    You will be supported by NetEase's worldwide UI department, reporting to the Experience Design Lead, and will closely cooperate with Producers, Artists, Designers, and Engineers across the different products.

    Objectives & Responsibilities
    -Take part in the business analysis phase regarding each game's usability/navigation considerations.
    -Collect requirements, identify design problems, and suggest elegant solutions.
    -Set up the UX direction and guidelines, presenting each of these orally and on paper.
    -Contribute to the game’s main structure and logic, design values, gameplay, systems, basic interface, economic systems, etc.
    -Lead, collaborate, and iterate with the Studio Director as well as all project teams on the implementation of your suggestions.
    -Work with User Research Manager and other team members to solicit feedback.
    -Design and create an effective workflow and methodology, guide and supervise the design process, and establish a clear and effective design system.
    -Coordinate with each department to ensure the optimal use of the project's resources.

    职位要求:

    Requirements
    -More than 5 years of solid and proven working experience in game UX design
    -Solid experience in building and improving UX systems from conception to release to ensure an optimum player experience in line with the creative direction.
    -Proficient in using different game design software, including Figma, XD, or other design software. Knows how to create and manage a design system and design documentation. Ideally can also work in in-engine such as Unity and Unreal to implement changes. Eager to learn new ideas, techniques, and trends to help the game development.
    -User-centered mindset; Ambitious about creating top-level online game products. Passionate about the gaming industry and a fan of strategy games.
    -Strong sense of responsibility. Quality-oriented, and able to resolve problems despite obstacles, ensuring the best possible experience for the player
    -Able to adapt to change and can meet different production demands and styles with great communication skills, and understanding of how to present an idea with impact and influence.
    -A team player, can establish a good relationship with different teams to help improve the effective collaboration between different functions and inspire people to work closely together towards the same goal.

    Desired Qualifications:
    -Experience in the AAA industry;
    -Familiar with the habits of gamers from North America and Western Europe, and how to leverage and improve on established conventions.

    About NetEase:
    As a leading internet technology company based in China, NetEase, Inc. (NASDAQ: NTES and HKEX:9999, “NetEase”) provides premium online services centered around content creation. With extensive offerings across its expanding gaming ecosystem, the Company develops and operates some of China’s most popular and longest running mobile and PC games. Powered by industry-leading in-house R&D capabilities in China and globally, NetEase creates superior gaming experiences, inspires players and passionately delivers value for its thriving community worldwide. By infusing play with culture and education with technology, NetEase transforms gaming into a meaningful vehicle to build a more entertaining and enlightened world.
    NetEase has already critically acclaimed mobile or PC games such as Knives Out, Diablo: Immortal, Harry Potter: Magic Awakened, MARVEL Super War, Onmyoji, Identity Ⅴ, Naraka: Bladepoint, etc.

    NetEase’s ESG initiatives are among the best in the global media and entertainment industry, earning it a distinction as one of the S&P Global Industry Movers and an “A” rating from MSCI.

    Benefits:
    Everyone in NetEase, and potential colleagues like yourself, has a voice, carves their path, and uses their expertise to help co-create and add to our story. Our benefits include but not limited to:
    - Bespoke career development plan and framework for each member
    - Extra commercial insurance and 401k matched by the company on top of a regular (RRSP generously offered for Canada)
    - Extra paid holiday leave and sufficient annual leave
    - Holiday gifts, lunch reimbursement and transportation allowance

    Ready to Join?
    We are waiting for your application! Apply to join our fast-growing User Experience Center and work together with our outstanding partners. You can find out more at https://hr.163.com/job-list.html . If you have any more questions, please contact us at neteasehr-ux@service.netease.com.

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:市场与渠道中心

    工作性质:全职

    职位描述:

    1、负责筛选及引入潜力游戏项目,并统筹产品在全球市场的发行和运营工作,根据产品特点和市场情况动态调整发行策略,并对产品最终营收目标负责;
    2、负责与外部研发团队进行沟通,能针对游戏题材、玩法系统、商业化设计、长线运营等内容提出优化方案,并推动落地。有效把控合作方的研发进度及质量;
    3、关注行业动态,掌握发展趋势,对于潜力玩法/题材方向有深入洞察及对应发行策略的思考。

    职位要求:

    1、5年以上游戏开发&运营经验,有SLG/卡牌/模拟经营品类的海外运营经验者优先;
    2、熟悉游戏生命周期各阶段的开发工作流程,有成熟产品的长线运营经验,能主导各环节的调优工作,有项目管理经验更佳;
    3、热爱游戏,广泛涉猎各游戏品类,有一定的游戏审美能力;
    4、逻辑思维和沟通能力强,能有效协调内外部工作;
    5、精通英语或日语,有欧美/日本市场发行经验者优先。

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:运营中心

    工作性质:全职

    职位描述:

    1.负责客户服务标准、业务标准和流程的制定,规范客户服务行为;
    2.负责客户咨询、投诉等监督检查工作,发现问题及时处理;客户突发事件的处理及问题改善;
    3.跨部门沟通进行问题反馈和业务流程优化;
    4.负责向一线的客服务人员提供指导、支持和管理,协助团队KPI 指标的实现;对小组内服务质量和培训质量进行把控和优化;
    5.负责小组梯队建设,培养组内员工发展,组织员工文化建设活动,管控流失率;

    职位要求:

    1.本科及以上学历;
    2.互联网在线或400呼叫中心3年以上岗位工作经验,熟悉呼叫中心、在线客服通用工具及指标;
    3.熟练使用Word/Excel/Outlook等Office办公软件,具备一定数据分析能力;
    4.良好的组织协调能力,有效调动团队积极/性的能力和方法,有较强的管理能力和沟通能力,要求有制作报告经验,有良好的写作能力;
    5.热爱游戏、有游戏行业经验者优先考虑;
    6.有主导或参与过客服业务流程改革、系统优化等项目经验者优先考虑;

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:质量保障中心

    工作性质:全职

    职位描述:

    The newly established Culturalization Quality Assurance team (CQA) is responsible for ensuring that the games we release in NetEase are ready to be played by global audiences. You will be responsible for ensuring global quality for a key market area, analyzing games ready to be published internationally, ensuring that they are both usable and culturally suitable for your area’s players.
    1、Support product teams by assessing and analyzing their games, providing actionable and triaged solutions for any issues might have in your target market based around sensitivity and usability.
    2、Conduct in-depth risk assessments of games in development, informing senior management in NetEase whether or not the game is suitable for publishing, and any issues it may encounter.
    3、Provide globalization training and documentation to product teams and senior management, detailing the dos and don’ts of making a game for your target market.
    4、Interface and build relations with product teams, expanding services CQA can provide to them, aiding them on their localization journey.
    5、Work closely with the Localization Quality Assurance (LQA) team, ensuring we cover all facets of globalization.

    NetEase Games はどんな会社なのか
    NetEase Games は『陰陽師』、『荒野行動』、『第五人格』と『マーベルスーパーウォー』な
    どの世界でも人気のあるゲームを制作している会社です。会社の発展に伴い、仕事に情熱
    があり、海外関連業務の最適化のサポートができ、製品を全世界向けにリリースできる人
    材を求めています。
    事務詳細
    新しく設立された文化品質保証チーム(CQA)は、
    NetEase のゲームにおいて世界中のプレーヤーがより良いプレイ体験を享受できるよ
    うにサポートするのが主な仕事内容です。キーマーケットでのゲームの品質を保証し、グ
    ローバルにリリースできるゲームを分析し、担当市場で受け入れられ、文化の面でも問題
    のないように保証することです。業務内容は以下の通りです。
    l ゲームの評価と分析を通して、プロジェクトチームをサポートします。センシティブ
    なトピックやユーザビリティについて、ターゲット市場で起こり得る全ての問題に対
    し、実行可能な対策を順序立てて講じます。
    l 開発中のゲームについて、踏み込んだリスクアセスメントを行い、ゲームがリリース
    できるかどうかのアドバイスや、発生し得る問題を管理層に報告します。
    l プロジェクトチームと管理層に詳細なレポートを提供し、ターゲット市場向けのゲー
    ムを制作する際の注意事項と禁止事項を詳しく説明します。
    l プロジェクトチームと交流し、密な協力関係を構築します。CQA が提供できるサー
    ビスを拡大し、プロジェクトチームのローカライゼーション作業のサポートを行いま
    す。
    l 言語品質保証(LQA)チームと密に連携し、グローバル化に伴うあらゆるチェック項
    目がカバーされるようサポートします。

    职位要求:

    1、Bachelor’s degree. Preferably related to user experience or localization.
    2、3-5 years of experience in the video game industry, preferably in one of the following fields: UX, localization, publishing/marketing, QA, design.
    3、Experience in shipping games globally is essential.
    4、Native Japanese speaker, fluent in English or Chinese is preferred.
    5、Good understanding of the importance of globalization/localization in video games.
    6、Ability to troubleshoot, present solutions and research, and come to grips with new projects/products quickly.

    求める人物像
    l 大学学歴。ユーザーエクスペリエンスとゲーム制作に関連した知識があれば尚
    可。
    l UX、ローカライゼーション、パブリッシング/マーケティング、QA のいずれかの
    分野での 3-5 年の経験。
    l ゲームを海外へリリースした経験 不可欠。
    l 日本語ネイティブスピーカー
    l ゲームにおけるグローバル化/ローカライゼーションの重要性について十分理解し
    ていること。
    l トラブルシューティング、解決策の提案、調査の実施、および新しいプロジェク
    ト/製品に迅速に対処できる能力を持っている。
    l 英語または中国語での流暢な会話力、報告書と分析書類の作成スキル、調査結果
    の総括スキル、高いコミュニケーション力

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:运营中心

    工作性质:实习

    职位描述:

    1.负责网易游戏HR团队的平面创意设计,打造并提升公司对外品牌形象;
    2.根据公司规划定位及平台特点,负责公司日常各类平面广告、宣传资料及宣传视频等制作;
    3.参与公司大型活动物料设计,包括但不限于主视觉、背景板、展架和礼品等设计。

    职位要求:

    1.全日制在校学生,设计/新媒体/广告相关专业,大三及研一研二在读优先;
    2.实习至少3个月,每周到岗4天以上,可尽快入职者优先;
    3.能熟练使用Photoshop、PR、AI、AE等软件;手绘能力和视频制作能力是加分项;
    4.投简历需附带个人作品(作品类型不限,能展示设计能力即可)

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:大神事业部

    工作性质:全职

    职位描述:

    1. 负责海外新业务产品的中、长期产品规划,拆解到实际产品动作,解决落地过程中的问题;
    2. 通过对海外游戏玩家、社群的认知,切实参与到海外的玩家群体建设中,能深刻了解玩家,通过产品建立与玩家之间的关系;
    3. 从数据研究和用户反馈中,挖掘和分析用户深层次需求,深度分析和解读业务数据,辅助判断决策;
    4. 整合各部门资源,推进社区业务的快速迭代落地,有资源整合的全局视野;

    职位要求:

    1. 本科及硕士以上学历,5年以上工作经验,有海外留学、工作经历优先;
    2. 操盘过产品的主导工作,有团队管理经验; 3. 对海外游戏市场有认知,有日韩市场经历者优先;
    4. 有良好的沟通、认知更新能力,具备业务长期思维。

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:运营中心

    工作性质:全职

    职位描述:

    1. 通过电话或现场接待投诉的用户,查明投诉原因及用户需求,以良好沟通安抚客户情绪,有效资源下为客户提供最大满意度;
    2. 负责处理其他部门转办的复杂案件及外部投诉案件调查、谈判与相关部门的协调处理;
    3. 将热点及常见投诉问题进行汇总、分析,定期汇总上报。

    职位要求:

    1. 2年以上投诉相关处理经验,有公检法相关对接经验优先;
    2. 逻辑思维清晰,具备较强服务意识和应变能力;
    3. 学习和执行力强,乐于接受挑战,能团队协作;
    4. 关注时事与舆情新闻,敏感度高,具备突发事件应对和公关处理能力。

    该职位来源于hr.163.com,请跳转到该页面投递

  • 所属部门:技术中心

    工作性质:全职

    职位描述:

    1、负责网易游戏海外工作室的技术运维需求,与工作室保持良好的沟通合作关系;
    2、负责网易游戏海外工作室的日常运维管理工作,包括服务发布、监控报警、故障管理、容量规划等;
    3、负责网易游戏海外工作室的技术基础架构的搭建维护,包括服务器、虚拟化、云端、网络、数据库等,关注成本和质量;
    4、调研前沿运维技术、开源软件、虚拟化等,并结合业务特性落地前沿技术方案;
    了解和学习网易内部运维技术方案,协助完成相关技术方案的本地化适配。

    1. Handle the technical requests from NetEase oversea studios, develop and maintain the communication and cooperation with multiple studios;
    2. Build the infrastructure for oversea studios, including IDC, VM, cloud, network, database etc. Manage daily Ops work, including service deployment, monitoring, fault management, capacity planning etc. Focused on the cost, efficiency and quality of the service;
    3. Keep up with the frontier Ops technology, open source sofware, virtualization etc., helping studios implement suitable solutions according to the characteristics of service;
    4. Keep learning the Ops solutions of NetEase Games, help department localize and implement the solutions globally.

    职位要求:

    1、计算机相关专业本科及以上学历或有运维相关工作经验;
    2、熟悉 Linux 操作系统,了解常用 Linux 发行版的特性和维护;
    3、熟悉 AWS、GCP 常见云服务,有实际运维适用经验者优先;
    4、熟悉计算机网络体系架构,了解 TCP\UDP协议,了解 HTTPS 等常见应用层协议特性;
    5、至少掌握 Shell 和 Python 脚本编程,有其他语言开发经验加分;
    6、熟悉 MySQL、MongoDB 的使用和维护;
    7、良好的人际沟通能力和软技能;
    8、责任心和 Ownership

    1. Bachelor’s or higher degree in Computer Science, Engineering, Information Systems or related fields, or more than one year work experience of Ops, DevOps or SRE
    2. Familiar with Linux system, understand the features and maintainance of at least one Linux distribution
    3. Familiar with mainstream cloud serivce (e.g. AWS, GCP), understand the frequently used services and their applicable scenarios;
    4. Proficient in computer network, understand TCP, UDP protocols and other application layer protocols (e.g. HTTPS)
    5. Can code in both shell script and python, experience in other programing language is a bonus
    6. Excellent communication and interpersonal skills
    7. Strong ownership and self-motivated

    Nice to Have
    -Experience in AWS, GCP operations of online/released products
    -Experience in MySQL, MongoDB or other database software
    -Experience in Kurbenetes, docker

    该职位来源于hr.163.com,请跳转到该页面投递